Help Desk FAQs

Help Desk Contact Information:
Phone: 417-447-7548

If you have questions or are experiencing problems, please consult the Help Desk FAQs below or email the Help Desk and give a detailed account of the nature of your problem. If this is an emergency or you are unable to email the Help Desk, you may call us at 417-447-7548. You can also visit our Online Help.

Student Computer Help Desk

The Student Computer Help Desk is located in the Information Commons building in front of the main switchboard. This help desk is all about “Students Helping Students.” The Student Computer Help Desk– staffed by student workers– primarily services other students with technology issues, such as the following:

  • Student password changes while on campus (photo ID required)
  • Wireless internet set-up instructions
  • MyOTC assistance if student is on campus
  • Campus maps
  • Campus and technology resource information

Spring 2016 — January 10, 2016 to May 28, 2016

Do I use the same password for logging in on campus and through MyOTC?

You use the same user name and password for both. A single sign-on into MyOTC accesses all tabs available in MyOTC. More information is available at MyOTC Online Help.

What is the format of the user name and password for student accounts?

The user name format is lower-case initial of your first name, lower-case initial of your last name and your student ID number. You must use all 7 digits of your student ID number, which can be found on your Student ID card.

Default Password Format:

  • First initial of your first name (Upper Case)
  • First initial of your last name (Lower Case)
  • Birthday (mmddyyyy)

Example: Jill Student
Date of Birth: September 23, 1993
Password: Js09231993
Password Guidelines

  1. The password must be a minimum of eight characters long and contain characters from three of the following four categories:
    • Uppercase letters (A through Z)
    • Lowercase letters (a through z)
    • Numbers (0 through 9)
    • Special characters (i.e., @, {, !)
  2. The following hints should help you create a safe password:
    • Keep it to yourself
    • Do not include your first or last name
    • Do not include your social security number or your student ID number
    • Be creative. For instance, use the first letter of each word in a phrase, or pick a word and substitute a number for certain letters: S2ccessf2l.

How do I enable my account?

To enable your account, you’ll need to watch this short flash tutorial.

How do I reset my password?

There are three different ways to have your password reset:

  • Call the IT Help Desk at 417-447-7548, or email the Help Desk. Someone will respond to your request.
  • Visit the Student Computer Help Desk (IC Atrium), the Information Technology Help Desk (Graff Hall 203), the Open Computer lab (ICE 223A). Bring your photo ID.
  • Use the PASS system, which allows faculty, staff and students to reset their passwords from on and off campus. In order to use the Pass system, you must create a profile. See our Online Help for assistance.

*For security reasons, only you will be able to reset your password. A parent, spouse, relative, etc., will not have the authority to call or stop by on your behalf to take care of account issues.

How do I get antivirus protection for my laptop or home PC?

Students may purchase Norton AntiVirus software by Symantic for $3.00. You can pick up the software at the following locations:

  • Springfield – the Cashier’s Office located on the second floor of the Information Commons Building
  • Lebanon – the Reception desk visible when you enter the Lebanon Education Center
  • Richwood Valley – the Main Office Window located to the right in room 113
  • Branson – the Reception desk visible as you enter the Branson Education Center

How do I install the antivirus software provided by OTC?

The Symantec anti-virus CD distribution is discontinued. We recommend all faculty, staff and students use the anti-virus software listed below for personal laptops and home computer use. The software is available at no cost for download through these links: