1. What are my student account resources?

Student Account Services offers students their student account info online 24/7 via myOTC. Simply log in to myOTC and select Student Accounts. Here, students can view their Student Accounts dashboard, which includes their registration charges, anticipated aid, and several helpful links! From the dashboard, students can easily access My Payment Plan (to initially sign up and revisit later for updated information about their plan), their official monthly statements, the OTC SmartCard website, and more. Students can also email cashhelp@otc.edu anytime they have questions for Student Account Services!

2. How much are my semester charges?

Students can view their registration charges as well as any anticipated aid via myOTC. Simply log into myOTC and select Student Accounts. Students can also view additional details by clicking on My Payment Plan. Here, students can see details about their student account, My Payment Plan, as well as access their monthly statements. Information on the cost of tuition and fees at OTC can be found here.

3. When and how will I receive a bill/invoice?

During the process of online course registration, you will be prompted to review your registration charges in myOTC via the Student Accounts dashboard. This amount owed could change if you choose to re-arrange your schedule or change which courses you are registering for. It could also increase at a later time if you decide to charge books and/or supplies or if you are enrolled in an autoaccess course. All students should review their Student Accounts dashboard within myOTC once they finalize their registration and then regularly throughout the term. All students are required to complete a My Payment Plan agreement the SAME day they register in order to complete the registration process. Please see the next FAQ if you are curious about receiving an official financial statement from the college.

4. I need an official statement of my account from OTC. How do I access that?

OTC generates a monthly statement for all current and recent students. You will be notified by email each time a statement is generated for you. Statements are accessed online via myOTC. Simply log in to myOTC, select Student Accounts, and then select Monthly Statements. From there, you will be re-directed to the Nelnet portal. Click on View Last Statement. From there, you can print your last statement, or select a previous statement from the drop down box. Because statements are generated monthly, they will only show account activity that occurred since the last statement. You may need to pull multiple statements to capture all activity for a semester.

5. What if I am not paying for my courses?

By registering for courses, each student accepts responsibility for all tuition and fees owed to the college. All students must sign up for My Payment Plan on the same day they register in order to complete their registration. While the student is ultimately responsible, the college will accept payment on the student’s behalf from any 3rd party payer.

6. I am expecting to receive financial aid. Will I still need to sign up for My Payment Plan?

All students must sign up for My Payment Plan on the same day they register in order to complete and secure their registration. While My Payment Plan is a monthly payment plan which initially requires you to agree to pay your full balance over the course of the plan, be aware that any anticipated aid* will be factored into your My Payment Plan agreement AFTER it is complete.

*Anticipated aid is based on a complete financial aid file.

View additional information about My Payment Plan and anticipated aid here.

7. What is my payment deadline?

All students must sign up for My Payment Plan on the same day they register for courses in order to complete their registration.

8. Will I receive a refund for the course(s) I’m considering dropping?

Dropping a course before the start of the semester will qualify a student for a 100% refund of the tuition and fees for that course. After the semester begins, students can refer to the tuition refund policy here for the tuition and fees refund schedule.

9. When will I receive my financial aid refund?

If financial aid has transmitted to your student account balance, you will be able to see the type of aid and amount received by viewing your account activity. Account activity is found online via myOTC, select Student Accounts. For additional information on the financial aid refund schedule, please visit here. Please note that not all students will receive their financial aid refund at the same time.

Anticipated aid is aid that is expected to pay on your account. Transmitted aid is aid that has actually been awarded to your account balance. Financial aid overpayments are reviewed for refund eligibility after the aid has transmitted to your account.

10. How will I receive a refund?

If the college needs to disburse a refund to you, it will be sent to your selected refund preference with BankMobile. For more information about BankMobile, click here.

11. How will I get information from Student Account Services?

OTC student email is the primary means of communication at the college. If Student Account Services needs to contact you, we will do so securely via OTC student email. Because of this, it is important for you to check your OTC email frequently. Any questions for us can be sent to cashhelp@otc.edu from your OTC student email.

12. What is a 1098-T form and how do I access it?

OTC students may be eligible to claim an education tax credit for the calendar year. IRS Form 1098-T shows information reported to the IRS regarding your education expense during the calendar year while enrolled at OTC. The 1098-T form is made available by January 31st every year to eligible students through the Tax Information link in myOTC. For more information, please visit here.

Additional FAQ pertaining to completion of course registration can be found here.